Q90.
A: We need to improve our service quality to retain customers. B:______
國貿業務 · 乙級 · 貿易函電 · Q90
難易度分析
2 / 5
本題考查對商務溝通中特定慣用語氣的辨識能力，需區分否定形式與實際表達含義之間的差異，並能根據職場對話情境排除不禮貌或不合適的選項。
正確答案：①I couldn't agree with you more.
① I couldn't agree with you more.:I couldn't agree with you more. 為商業溝通中表示完全贊同的標準句型，字面雖有否定詞但實際表達強烈肯定，符合貿易函電中回應同事或合作夥伴建議時的禮貌性附和原則。
錯誤選項解析
- ② I couldn't care less.:I couldn't care less. 意為「我毫不在乎」，表達完全漠視的態度，在職場溝通中使用此句會被視為極度不禮貌，違反商務禮儀與團隊合作精神。
- ③ What's the point?:What's the point? 意為「那有什麼意義？」，屬於消極質疑的表達方式，會打擊對方士氣，不適用於回應提升服務品質此類正面提案。
- ④ No offence.:No offence. 用於預先聲明無冒犯之意，通常在發表可能引起不快的言論前使用，與此處需要表達贊同的語境完全不符。
Learning Tip
"貿易函電常考慣用片語的語氣判斷，尤其注意含否定詞卻表肯定的句型（如 I couldn't agree more = 完全同意）。實務上應避免使用帶有負面情緒的表達，維持專業商務溝通的禮貌原則。"
學員答題分佈
①I couldn't agree with you more.0%
②I couldn't care less.0%
③What's the point?0%
④No offence.0%
此答題分佈是根據學員在 LongePass 模擬考等實際作答紀錄計算而成。與考友分享這道歷屆試題與詳細解析！
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